Description and Requirements
The IT Support Asset Manager will partner with the clients, client team, and end users alike to ensure assets are properly secured, tracked, and managed throughout the life cycle of the asset device. This position will be responsible for managing client assets that include, but are not limited to: desktop/laptop computers, phones, monitors, TV's, tablets, and peripherals.
What’s in it for you?
- Be a part of a collaborative and culture-oriented team.
What will you do?
- Responsible for managing the full asset life-cycle in Asset Management Systems.
- Organize receiving function including receiving, inventorying, and labeling company assets. Check shipments upon arrival to ensure compliance with specifications and corresponding orders.
- Maintain inventory, ensuring accurate and timely updates for all assets.
- Ensure proper disposal of old assets following internal workflows and procedures.
- Develop and maintain a strong working relationship with internal clients. Share information regularly to ensure transparency and alignment.
- Prepare management and client reports, providing insights and recommendations as needed.
- Conduct monthly inventory of all company assets to track usage and status.
- Provide project management support during launches and for additional ad hoc needs as required.
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, hardware, Smart Phones, and Tablets.
- Respond to helpdesk tickets via email or phone, ensuring timely resolution of issues.
- Train computer and tablet users on proper usage and troubleshooting techniques.
How will you succeed?
- Utilize your experience in asset coordination and help desk ticketing systems to efficiently manage assets and address user queries.
- Demonstrate proficiency in Microsoft Office365, Azure, Windows, and networking technologies to provide effective technical support.
- Be a forward-thinker and problem solver, consistently going above and beyond to meet client needs and resolve issues.
- Exhibit strong attention to detail in maintaining inventory records and resolving technical issues accurately.
- Efficiently manage multiple tasks and priorities to ensure timely completion of assignments.
- Be able to apply common sense understanding to carry out instructions and make sound decisions.
- Adapt to changes in the work environment, effectively manages competing demands, and welcomes criticism and feedback positively.
- Communicates clearly and persuasively, ensures accuracy and thoroughness, and actively applies feedback to enhance performance.
- Takes calculated risks, makes timely decisions, and actively seeks opportunities for increased responsibilities.
- Establishes and maintains high customer service standards, promptly responds to customer needs with courtesy and sensitivity.
- Efficiently prioritizes tasks, sets and achieves goals, and works in an organized manner.
- identifies and resolves issues effectively, develops alternative solutions and continuously improves processes.
- Sets clear quality requirements, actively seeks customer feedback, and consistently improves processes and services.
- Balance responsibilities within the team, fosters a positive team spirit, and welcomes and provides constructive feedback.
Experience and Qualifications
- Bachelor's Degree or similar experience is preferred.
- Two years of experience with Asset Coordination and/or Help Desk Ticketing Systems.
- Experience with Microsoft Office365, Azure, Windows, email support, and networking.
- Microsoft Certifications or CompTIA preferred. Internal vendor and/or client certifications as assigned.
- Comprehensive experience with Microsoft Office Applications, especially Excel and Access.
- Must have a significant understanding of remote business tools such as smart phones, tablets, and laptops, including troubleshooting connectivity issues.
- Must be able to maintain composure in stressful situations.
- Must maintain a professional and presentable demeanor.
So, are you the next IT Support Asset Manager?