Position Title:
Senior Customer Manager - KEN'S
For Human Resources Use:
Job Code:
100459
Reports to Direct of Retail Ken's
Summary Description of this Position:
Responsible for the management of the assigned principals’ business (division and/or geographic), within designated “customer accounts”. Primary responsibility includes increasing sales and market share of the brands represented, while earning a profit for our manufacturers and Acosta.
The incumbent(s) in this position should exhibit the following ACOSTA values:
* People Minded – Must show dignity and respect to all people
* Integrity – Must exemplify the highest degree of ethical behavior
* Results Oriented – Must show passion, pride and commitment to succeed
* Trust – Must be honest, sincere and confident
* Teamwork – Must build trusting relationships
* Innovation – Must progress through a combination of creativity, common sense and vision
* Balance – Must maintain an optimistic attitude and keep perspective on what is important in life
Some Essential Functions of this Position:
1.Deliver principals’ objectives to include volume and sales fundamentals (merchandising, assortment, pricing and shelving) goals at the assigned customers at the lowest cost.
2.Develop a Customer Business Plan that will deliver the principals’ business priorities.
3.Personally call on all decision-makers at the customer to sell business plans, programs and concepts that improve long-term business results.
4.Achieve results at the lowest possible selling cost while maximizing company revenue (to include brokerage, commissions, bonuses, contest earnings, etc.). Oversee all manufacturers’ expenditures at the customer.
5.Achieve competitively superior in-store presence in the assigned stores. Personally call on headquarters, supervisors and other customer operations personnel for both direct and indirect customers. Manage manufacturers’ trade marketing funds, process direct shipments (via the Sales Support Coordinator) and leverage data to sell concepts to the customer.
6.Operate within the designated budget.
7.Pro-actively communicate with key principals.
8.Collaborate with Retail Sales Managers on all major retail initiatives (new product introductions, selling drives, contests, etc.).
9.Effectively use knowledge of customer, market and principal—involve marketing, technology and administrative resources to accomplish objectives.
10.Provide timely information of selling priorities to Retail Sales Managers, supervisor and shared resources (marketing, technology and administration).
11.Pro-actively share information and customer/principal information with other team members to build organization capacity.
12.Utilize computer systems and technology to achieve the objectives of the Customer Business Plan. Develop and maintain skill levels to support the use of Acosta communication systems.
13.Provide feedback to the Team Leader and/or General Manager on how to build organizational capacity and improve our business.
14.Demonstrate strategic planning in order to maintain principals’ business and build volume.
15.Demonstrate business development (pioneering) skills to result in new and increased business.
16.Serve as customer’s primary point of contact on principal-specific issues (i.e. Category Management, Consumer Shopping Behavior, and Promotion Strategies).
17.Complete special projects as requested.
Minimal Education Requirements:
High School Diploma/GED
Associate in Science Degree
Graduate Degree
Some College
Bachelor of Arts Degree
Certified Public Accountant
Associate in Arts Degree
Bachelor of Science Degree
Other (Or Equivalent Work Experience)
Experience Requirement:
A minimum of five years of relevant experience in retail (CPG industry), marketing, space management and/or resets. Sales administration or finance experience preferred.
Knowledge, Skill and Ability Requirements:
1. Expertise in Microsoft software: PowerPoint, Excel, Word and Outlook and thorough knowledge of web based applications.
2. Must have excellent presentation and communication skills.
3. Must be able to handle multiple projects simultaneously.
Physical Requirements:
Seeing
Ability to Travel Distances
Color Perception
Lifting (specify pounds 50 )
Carrying (specify pounds 20 )
Listening
Pushing/Pulling
Touching
Work Environment:
Moving Objects
Work with Others
Face to Face
Inside
Mental/Reasoning:
Analysis/Comprehension
Reading – Complex
Math – Complex
Judgement/Decision Making
This position description does NOT create an employment contract, implied or otherwise.